AccessPhone - Customer Care

When it does so much more than just let you talk to someone, you might need some help figuring it all out. Here's where you'll find it. Learn about all the FREE features your new phone service comes with as well as all the cool features you can add.

If you ever have a question about your home phone service and can't find the answer, just give us a call:

Customer Service: 1-866-363-2225

For more detailed information about AccessPhone, click here

What It Is and How Does It Work?

AccessPhone is a primary telephone line service for your home, home office, or small office. It's really that simple. You keep your regular phone number. Use your regular phone jacks. Fax machines, security systems, and modems work normally, just like they did before.

There are no penalties, hidden charges or restrictions. We want you to use your phone when you want to, without having to check the clock. Add to that our great service features, such as free long distance between AccessPhone customers and it adds up to a better phone service.

No Internet connection is required. Once your account is set up, our state-of-the-art broadband fibre/coaxial network links up securely with the public telephone network. Pick up the phone, and you're connected. We isolate voice traffic from other data traffic to ensure uninterrupted, exceptional quality service.

What Do I Need?

All you need is a standard telephone with a 12-digit dial pad, plugged into a standard, connected telephone jack. Some rotary phones will function and portable phones, of course, work just fine. A telephone display is required if you wish to access the visual call display features.You can take comfort in knowing that with our reliable, always-on, primary line service, you have access to 911 and the phone has back up power so that in the event of a power outage, your phone will still work.

*Regular price of the AccessPhone service is $29.95 per month when purchased as a stand-alone. Purchase one or more Access Services save an additional $10.00 per month off your phone service. 911 monthly service fee and 411 usage fees apply. No Internet connection required. Some conditions apply. OAC. Prices based on residential service. Price is subject to applicable taxes. Phone not included. Service not available in all communities.

Available Line Types

Primary Line
A primary line is just that — a fully featured, main number line that identifies you with Access. Use your current local phone number, or get a new number. As long as it's local to your area, you're good to go.

Secondary Line
It's secondary, but it's still a fully featured line. This line allows another separate phone number under your primary account. You can use either an existing number or get a new number. Use your secondary line as a business line, or perhaps for a teenager in your home (yak yak yak).

Fax/Modem/Alarm (FMA) Line
A FMA line is a special type of secondary line intended for use with Fax, Modem, and Alarm-type applications. The FMA line supports standard voice calls. However, this line is considered 'un-featured'—it cannot support active features such as Call Waiting.

Included Features

  • Access to Operator Services

    Access to Operator Services 

  • Automatic Call Back

    Automatic Call Back 

    This is just like the redial button on many phones. If you want to call someone right back, Dial *66. Your phone will redial the number you just called. If the line is busy, wait for the prompt, then hang up. A different ring will notify you when the line is free.

  • Automatic Recall

    Automatic Recall 

    Ah the infamous *69. If you missed the last call, simply dial *69 to hear the last number that called your phone. Then if you want to call that number, wait for the prompt and enter 1 for an automatic redial of the number. If the line is busy, wait for the prompt, hang up, and a different ring will notify you when the line is free.

    This feature does not work if the person calling uses Caller ID Block, or if the phone number cannot be identified (i.e. a call from an institution or large business). Cell phone and international numbers are often not identified for Recall *69 either.

  • Basic White Pages Listing (Residential or Business)

    Basic White Pages Listing (Residential or Business) 

    With each Primary and Secondary line, you get a basic White Pages listing that includes name, address and phone number. It appears in both your local telephone directory (paper) and its affiliated online directory.

    You also receive a basic listing (name and number) for Alternate Numbers (up to two additional numbers per Primary or Secondary line-see under Optional Service Features). You may list a different name associated with each number, or use a general reference, such as Teen Line. For businesses, Yellow Pages listings are the responsibility of the customer and must be activated by your directory publisher. These listings could be subject to a fee as determined by the directory publisher.

  • Call Display (Name and Number)

    Call Display (Name and Number) 

    If your phone has a three-lined display, both the caller's name and number will appear between the first and second ring. On a two-lined display, only the caller's number will appear.

  • Call Trace

    Call Trace 

    We hope it never happens, but if you ever receive a threatening or harassing phone call youcan initiate a Call Trace by dialing *57 immediately after hanging up.

    A Call Trace record is initiated at our Access Central Office. You can then file a complaint about the offending call with your local police. The details of the Call Trace record are kept confidential, and will only be released to an authorized law enforcement official. We will provide a toll-free line to law enforcement officials to follow up with our provider should they request access to the records.

  • Caller ID Block Release

    Caller ID Block Release 

    If Caller ID Block is your normal default — lets say you have an unpublished number — you may wish to 'unblock' your number once in a while, on a per-call-basis, to call someone who subscribes to Anonymous Call Screening. Just dial *82 before placing your call. You'll hear three short beeps, then a dial  tone. Place your call, and your Calling Name and Number will be displayed on the receiving phone. After you hang up, your default Caller ID Block is automatically restored.

  • Caller ID Block

    Caller ID Block 

    If you want privacy when dialing out, you can block the delivery of your calling name and number by dialing *67 before placing your call. This works on a call by call basis, so every time you want your ID blocked, you have to dial *67. You'll hear three short beeps, then the dial tone again. Now simply place your call. After you hang up, the Caller ID Block is automatically released.

  • Directory Assistance

    Directory Assistance 

    Need to find a number? Just call 411. Charges apply as follows: 

  • Long Distance Provider

    Long Distance Provider 

    When you become an AccessPhone subscriber, Access is your long distance provider. If you want to switch, permission is not needed from Access (arrangements must be made with the provider of your choice). If you choose to do so, your current Access features and phone service will remain unchanged. However, casual calling for alternate dial-around services cannot be carried by Access facilities (eg. 10-10-XXX).

    But when you look at Access Long Distance Plans, we don't think you'll want to change a thing.

  • Message Relay Service

    Message Relay Service 

    Not everyone is able to talk or hear over the phone. Dial 7-1-1 to place a call to someone with special needs or communication challenges. Our Message Relay Service operator types your spoken words into text, which is then read by someone using a Teletype Interface. That person then responds back in text, read to you by the operator. The operator facilitates the conversation in this manner for the duration of the call. Equipment is the responsibility of the

  • Number of Rings

    Number of Rings 

    To set the number of rings a caller will hear before being transferred to voicemail, dial *99 . When you hear a different dial tone,
    press the number of rings that you want (2 to 9). Wait for the confirmation tone and you're done.

  • Police/Fire/Ambulance Enhanced Services

    Police/Fire/Ambulance Enhanced Services 

     

    Your safety is our primary concern. In an emergency, dial 9-1-1. All Enhanced 9-1-1 Call Handling Services are available on your Access lines. Enhanced 9-1-1 gives emergency operators Automatic Location Information (delivered onto their screens at the time they receive your call), as well as call control features such as Call Hold, Off Hook Ringback (Howler), On Hook Ringback (ERB), and Force Disconnect. 911 monthly service fee applies.

     

     

  • Repair and Maintenance

    Repair and Maintenance 

    If you are experiencing service issues with your new Home Phone service, please dial 611 to be routed to the AccessPhone technical service centre. If your phone is completely out, call 565-6641 in Regina or toll free at 1-866-405-7475 from an alternate phone. We'll do whatever needs to be done to get your service back up and running.

  • Unlimited Local Calling

    Unlimited Local Calling

    Place calls to any landline or wireless telephone number within your local area, free of charge (i.e. numbers that don't require the long distance designation '1', or '0'). To place a local call, just dial the full 10-digit number of the local party you wish to reach.

  • Free Long Distance Between AccessPhone Customers

    Free Long Distance Between AccessPhone Customers

    Place 'direct dial' calls to any other AccessPhone subscriber, regardless of their location (that includes long distance), free of charge. To place a call to another subscriber, dial the full 10-digit number (area code number).

Optional Calling Features

  • 3-Way Calling

    3-Way Calling

    Time to conference? Connect with two other people at the same time for a 3-way phone conversation. Place your first call. While talking, press the receiver (hang up) button to put the first caller on hold. Dial the next number. When that number answers, press the receiver again. Now, everyone can start talking (though maybe not all at once!).

    If you originated the calls, and you hang up, the other connections are terminated as well. Call Waiting and Visual Call Waiting features will not work during a 3-Way Call. Incoming calls will hear a busy tone, or be forwarded to voicemail.

  • Call Forwarding

    Call Forwarding

    Going somewhere? Too busy to answer? Forward your incoming calls to a different number (that you specify). There are three ways to call forward. Most subscribers user either Call Forward Unconditional or a combination of Call Forward Busy/Delayed.

    Call Forward Unconditional *72/*73

    Call Forward unconditional instantly forwards to the specified number. To set dial *72, listen for three short tones, then dial the number to which you want to forward the calls. If someone answers the number you have just dialed, keep the line open for at least five seconds, then hang up. If the number is busy or does not answer, hang up. Lift the receiver again, dial *72 again. Dial the number again. Listen for two short tones, then hang up. Call Forwarding to that number is now active. To cancel Call Forward Universal, dial *73, wait for three short tones, then hang up.

    Call Forward Busy *90/*91

    Call forward busy will only call forward if the line is busy. To set dial *90, listen for three short tones, then dial the number to which you want to forward the calls. If someone answers the number you have just dialed, keep the line open for at least five seconds, then hang up. If the number is busy or does not answer, hang up. Lift the receiver again, dial *90 again. Dial the number again. Listen for two short tones, then hang up. Call Forwarding to that number is now active. To cancel Call Forward Busy, dial *91, wait for three short tones, then hang up.

    Call Forward Delayed (no answer) *92/*93

    Call forward delayed will ring the line 4 times before call forwarding to another number. To set dial *92, listen for three short tones, then dial the number to which you want to forward the calls. If someone answers the number you have just dialed, keep the line open for at least five seconds, then hang up. If the number is busy or does not answer, hang up. Lift the receiver again, dial *92 again. Dial the number again. Listen for two short tones, then hang up. Call Forwarding to that number is now active. To cancel Call Forward Delayed, dial *93, wait for three short tones, then hang up.

    Forwarded calls are not re-routed back to your voicemail if unanswered. When Call Forwarding to a local number do not dial a 1 before the area code or you will receive a fast busy signal and the feature will not activate. In order to Call Forward to a long distance number you must use 1 + area code of the number being call forwarded to. If the forwarded number is long distance, charges will apply to the subscriber not the caller.

  • Call Screening

    Call Screening 

    Don't want to take their call? Screen up to 12 numbers with the Call Screening feature. Calls from numbers on this list are filtered out, and not delivered to your phone.

    Dial *60. You'll be prompted to create, delete, or edit a list of phone numbers to be screened.

    — Dial '0' for instructions.
    — Dial '3' to turn this feature on or off.
    — Dial * to remove one or more entries.— Dial '1' to hear the entries on your list. Press '07' to delete the entry.
    — Dial '#' to add an entry

  • Call Transfer (includes 3-Way Calling)

    Call Transfer (includes 3-Way Calling)

    Let's say you're on the phone, and you want to transfer the call to someone else. With this feature, you can do that!

    Press the receiver (hang up) button briefly to place your caller on hold. Dial the number to be reached/transferred to. When the line rings, you can either hang up (cold transfer) which places the caller in direct contact with the third party. Or, you can wait and talk before pressing the receiver to transfer the call (warm transfer). At that point, either remain on the line, or hang up-the call will remain in place.

    3-Way Calling is included with Call Transfer. With these two features together, the difference is that anyone can hang up without terminating the call.

  • Speed Call (2-9)

    Speed Call (2-9) 

    Program up to eight frequently-called numbers. To use Speed Call, dial * then the digit (2-9) followed by '#.'

    To program numbers, dial *74. At the stuttered dial tone, press the single-digit number (2-9) that you wish to store the number under, then enter the phone number. For long distance numbers, make sure to enter '1' with the number. Press '#.' Wait for a tone, then hang up.

    Follow the same process to change a stored number-the new one entered will replace the old one.

    To remove a stored number, dial *74 . At the stuttered dial tone, dial
    the single-digit number (2-9) to be cleared, then press '#.' Hang up when you hear the tone.

Optional Service Features

  • Alternate Numbers (Remote Virtual Number or Select Ring)

    Alternate Numbers (Remote Virtual Number or Select Ring)

    With this feature, you can add up to two additional phone numbers to a Primary or Secondary Line. Each alternate number is delivered with a distinctive ring tone, indicating to the subscriber which number had been dialed.

    Subscribers may choose an Alternate Number in the same local exchange as the primary number (Select Ring), or they may choose a number from one of 46 Canadian cities/towns; enabling the subscriber to receive calls from those communities as if they were local calls (Remote Virtual Numbers), thus avoiding long distance toll charges for people calling you or for you. Best friend lives in Vancouver? No problem an Alternate Number is for incoming calls only. Calls made from the Primary (or Secondary) phone number to the other serving areas will be considered long distance. When the main line is forwarded to another phone number using *72 , calls to the Alternate Numbers
    are also forwarded. All phone numbers (Primary and Alternate) share a single Voice Mailbox.

  • Anonymous Call Screening

    Anonymous Call Screening

    Block the blocker. If you subscribe to this service, any unidentified calls will be screened out, and not received on your phone. On the other end, a blocker will hear a busy signal. This feature is constant, and cannot be turned on or off on a per-call-basis.

  • Extension Mailbox

    Extension Mailbox

    Add up to three extensions to your voicemail greeting (Press 1 for Mom, press 2 for Dad') and three corresponding mailboxes to your Primary or Secondary line. This feature is not available for Alternate Numbers (the voicemail greeting for these numbers will be the same as for your Primary line). Access to Extension Mailbox is the same as Standard Voice Mailbox.

  • Voicemail

    Voicemail 

    Personal greeting length maximum:  120 secs
    Extended absence greeting permitted:  Yes
    Number of retained messages maximum:  30
    Individual message length maximum:  4 mins
    Length of time new messages kept: 21 days
    Length of time saved messages kept:  7 days
    Able to send messages within the Voice Messaging System:  7 days
    Number of rings before voicemail:  Yes
    Easy Access: 4

    Initializing Voicemail
    1. From your home phone dial *98
    2. When prompted, press #.
    3. Enter your temporary security code. Initially, this is set as your Access Account Number. Note: For security purposes, please change your pin immediately using the main menu options.
    4. Follow system prompts to record your name and personal greeting.
    5. Listen to a pre-recorded lesson on how to use the Voice Messaging features.
    Tah-dah! Your voicemail is now set up.

    A. Retrieving Messages From Your Own Telephone
    Dial *98 to access your voicemail from your home line. Enter your security
    code (password). Follow the prompts to retrieve your messages or access your Voice Messaging features.

    B. Retrieving From Another Telephone
    Not at home? No problem. From anywhere, dial your own home phone number. Press * anytime during the voicemail greeting. Enter your security code (password). Follow the prompts to collect your messages or use your Voice Messaging features.Note: For customers with a non-published number, all 10 phone digits (including area code) must be entered to access your voicemail.

  • Call Waiting

    Call Waiting

    Okay, let's say you're on the phone for an hour. Did you miss any calls? You don't have to, with Call Waiting. While on the phone, an incoming call is announced-you hear beeps and the caller hears the line ring normally. You can answer or ignore it.

    To accept the new call, quickly press the receiver (hang up) and release, or use the 'Flash' or 'Link' button if your phone has one. The first call is placed on hold while you answer the incoming call so you might want to warn the person you're talking to. And don't worry, both calls remains private.

    End either call by hanging up-the other call rings back to you. Or toggle between calls by pressing the receiver or 'Flash/Link' buttons.

    If you're making an important call and don't want to be disturbed by the Call Waiting beeps, you can disable the Call Waiting feature on a per-call-basis by dialing *70 before placing your call. Incoming calls will hear a busy signal, or be forwarded to voicemail. When you hang up, Call Waiting is restored.

  • Non-Published Number

    Non-Published Number

    This is the ultimate in privacy. Your number is not published, anywhere. Local paper directories, online directories, and Operator and Directory Services do not have access to your phone number.

  • Unlisted Number

    Unlisted Number

    Privacy please. An Unlisted Number means that your Primary or Secondary numbers aren't listed with either the local paper directory or online directories, but are still accessible by Operator or Directory Services.

  • Verified Account Code

    Verified Account Code

    Control your long distance use. This feature allows subscribers to require the correct entry of a 4-digit numeric password before allowing long distance calls to be placed. The 4-digit numeric password is selected by the subscriber at the time they order their telephone service or, at a later time when they order the Verified Account Code option.

    To place a Long Distance call when Verified Account Code is enabled, just pick up the handset and dial the Long Distance number you wish to call in the normal fashion. Once the last digit of the telephone number is entered, callers will hear a special tone (five rapid beeps) after which they must dial their pre-determined 4-digit numeric password.

    If the password is successfully submitted, the call will be processed normally. If the password is not entered, or entered incorrectly, callers will receive a busy signal.

  • Visual Call Waiting

    Visual Call Waiting

    See who's calling, even when you're already on the phone! If your phone has a three-line display, the incoming Name and Number will be displayed, even though you're already on the phone. Just the Number will appear on a two-line display phone. This 'always on' feature won't activate on a 3-Way-Call. In this case, incoming calls get a busy signal, or they'll be forwarded to voicemail.

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All prices on this web site are subject to change without notice. Features and availability vary by location. While we make every effort to provide you the most accurate, up-to-date information, one of our customer service representatives will contact you and verify your estimate and valid discounts in order to arrive with a complete and final estimate.

We are open 24/7. Please contact one of our friendly customer service representatives, toll free at 1-866-363-2225; we look forward to answering any questions you may have or assisting you with setting up your new services.

Monthly Summary / Total
$ 0 00 mo.
Total Savings:
Choose:
Internet
TV
Phone
Security

All prices on this web site are subject to change without notice. Features and availability vary by location. While we make every effort to provide you the most accurate, up-to-date information, one of our customer service representatives will contact you and verify your estimate and valid discounts in order to arrive with a complete and final estimate.

We are open 24/7. Please contact one of our friendly customer service representatives, toll free at 1-866-363-2225; we look forward to answering any questions you may have or assisting you with setting up your new services.