Account & Billing Support

You can create an online account by visiting the following link:

https://account.myaccess.ca/register.php

If you encounter any errors during the registration process, please call our 24/7 technical support helpdesk at 1-866-363-2225.

Once you are logged in, you can navigate to the Customer Settings option and follow the Change Password option to update your password. 

You can access the page directly using this link https://account.myaccess.ca/customer/ . If you encounter any issues or need further assistance, please call our 24/7 technical support helpdesk at 1-866-363-2225.

The online access account allows you to easily track your bill, make one-time payments, manage pre-authorized payments and manage email addresses associated with your account.  
 
If you have NextV services, you can also use the Pay-Per-View (PPV) feature to order special events directly from the portal. To access these features, simply log in to your account at https://account.myaccess.ca. If you encounter any issues or need further assistance, please call our 24/7 technical support helpdesk at 1-866-363-2225. 

eBill is a simple, fast and secure way to get your Access bill. We’ll send you an email alert to let you know when your bill is ready to review, and you can access your billing history at any time. 

Sign up on Account Online

You can pay your bill by logging into https://account.myaccess.ca/. If you have not registered for an online account yet, please follow this link: https://account.myaccess.ca/register.php.

If you have forgotten your username or password, follow this link: https://account.myaccess.ca/forgot.php and enter the email address and postal code linked with your account to receive your username or password reset information. 

Once you're logged in, navigate to the "Online Billing" section. From there, you should find an option to Make a Payment. After selecting this, enter your credit card information to complete the payment online.

There are multiple ways that you can pay your bill:

1. Credit Card: Make quick, one-time payments directly through Account Online
2. Online Banking: Pay directly through your online banking account.
3. By Phone: Pay by credit card by calling 1‑866‑363‑2225.
4. In Store: Pay in-store or at an authorized dealers.  Find a location near you >
5. By Mail: Send your payment to: Access Communications, 2250 Park St, Regina, SK S4N 7K7 (Due to the Canada Post service disruption, please use alternate ways to pay your bill at this time.)

It can be hard to keep track of all your bills. Make it easy by signing up for Pre-Authorized Payments. Your bill will be paid from your bank account or credit card, on time, automatically. No late penalties or service interruptions. This service is free of charge and you can sign up at any time.

Credit Card Pre-Authorized Payments
Sign up for pre-authorized payments to your credit card directly through Access Account Online.

• Just login to Access Account Online
• Select the "Online Billing" option 
• Scroll down to the "Manage Pre-Authorized Payments" button and fill out your information.

Sign up now!

Pre-Authorized Payments from your bank account
Sign up for pre-authorized payments withdrawn directly from your bank account. 

• Download the Pre-Authorized Payment Authorization Form (PDF)
• Fill in and return it to:
  • Mail:
    • Access Communications
    • 2250 Park St
    • Regina, SK S4N 7K7
  • Fax: 306-565-5395
  • Email: customer.care@myaccess.coop
• Attach a void cheque.

Please allow one bill cycle for the changes to take effect. Pay your first month as you normally would. The first withdrawal will begin on the next month's due date.

In the event you change financial institutions, just send us a void cheque for your new bank account and we will make the necessary changes. If your credit card is near its expiration date and you have received a new card, please return to the Manage Pre-Authorized Payments section in Access Account Online and update your information.

Please give us one month's notice if you wish to change or cancel your information.

Don’t be surprised by the amount on your first monthly bill.

• Your bill includes pro-rated charges from your connection date to your billing date, charges for the current month, plus the next full month in advance.
• You will also see pro-rated charges on your bill anytime you make changes to your package.
• Your billing date is either the 1st or 15th of the month, depending on the date your services were connected.
• Future bills will better reflect your actual monthly charges.

For example: If your service was connected on July 20, your first bill would be sent on August 1. It would include charges for July 20 – July 31 (the pro-rated charges), August 1 – 31 (the current month) and September 1 – 30 (the month in advance).

When you are logged into your account, navigate to the "Online Billing" section. There, you will find a section called "Recent Bill History". If you would like to see more of your billing history, simply click on "Complete Bill History" to view the entire history. If you encounter any issues or need further assistance, please call our 24/7 technical support helpdesk at 1-866-363-2225.

1. Contact us to schedule your moving day – at least 2 weeks in advance. 
2. To make your move as easy as possible, ask us if you can self-install some equipment in your new home, like your Internet modem or digital boxes – we will be here for you if you need any assistance. Some move requests may require a technician visit – we will advise you if that is the case.
3. If you booked an appointment and have provided us with your cellphone number, we will send a SMS reminder the day before your appointment. 

1. Bring all of your existing Internet, TV and phone equipment with you – including your power cords and remotes.
2. If you are a Security customer, you must contact us before removing any equipment. 
3. On installation day, someone over the age of majority must be present during the entire move.
4. Moving may impact your first post-move bill, as charges may be calculated for more than one month of services.