Customer Support for Phone | Access Communications

Residential Phone Support

View or download the user guide below to learn about all the features your phone service comes with, as well as troubleshooting tips and frequently asked questions.

AccessPhone User Guide (PDF)

Commercial Phone Support

Phone Web Portal Instructions

How to sign into your AccessPhone Web Portal. Contact our Customer Care department to speak to a representative at 1-866-363-2225.

Sign into My Account Online
If you are new to My Account Online, you will require your Access account number for registration
Click on the AccessPhone Web Portal section
Your username is your 10 digit phone number
Set up your password for AccessPhone Web Portal
Note: for added security, the password must be different from your voicemail password. The password must include a letter, a number, a special character and be a minimum of 8 characters with a maximum of 20 characters. There cannot be more than 3 consecutive repeating characters. Groupings of numbers from your phone number cannot appear in the password (specifically the area code, the first 3 digits and the last 4 digits as sequenced in your phone number).

Once you have set your password, you can login to the AccessPhone Web Portal and start adjusting your phone settings and listen to your voicemails. For instruction on how to use features in the AccessPhone Web Portal, visit Phone FAQ.

Voicemail is required to subscribe to the AccessPhone Web Portal. Subscriptions to features like call forward, selective call rejection and call screening are required to have access to those features within the AccessPhone Web Portal.